Multilingual transcription
From spoken audio to readable text.
Transcribe call recordings into text across several languages, giving your team a written record to review alongside the conversation.
Calling · Optional Add-on
Every recording.
A clearer assessment.
AI Call Evaluation turns recorded conversations into multilingual transcripts, translated audio and scored evaluations. Available as an optional add-on to CRM Calling and the standalone Calling Platform.
From recording to evaluation
Understand the conversation.
Assess it with greater clarity.
Review what was said, work across languages and examine AI-generated scores from the same recorded conversation. The plugin complements your calling environment, whether calls are managed within your CRM or through a standalone platform.
Audio translation
Review conversations beyond the original language.
Translate the recorded audio itself to support review across language barriers. Supported languages are confirmed for your implementation.
AI-generated scoring
A scored evaluation of the recorded call.
Receive scores generated by AI evaluation of the recording. Review the assessment alongside the transcript and audio to inform your team’s own judgement.
Two calling environments
One evaluation plugin. Two ways to deploy.
Connect AI Call Evaluation to CRM Calling or the standalone Calling Platform. AI Call Evaluation is an additional service within your chosen calling solution.